Booking rides, airport shuttles and/or executive cars with our website/application require you to be a registered user. When you book with TAS you will be able to select your preferred choice of vehicle and preferred gratuity based on your personal preference. The estimate travel fare provided is built on the most resourceful travel route and on decent traffic situations. Your definite fare may differ due to traffic situations, the route taken, wait time, parking, and return trip.
Once your booking is completed and confirmed, the type of vehicle you chose will be assigned to you and you will be notified that the vehicle is booked. The notification of your booking confirmation will also be sent to you via SMS and email confirmation message together with the details of your journey.
You can view your past Bookings in your TAS account which you can use for your business travel expense report and you also have the ability to delete all Bookings.
TAS only accept credit card for ride booking. Paying your ride fare with TAS will lets you pay securely, protected and also eliminate the hassle of negotiating fare price with the ride driver. Your credit card is required to confirm your booking. Your credit card will be charged at the time of your travel.
Concerned about your credit card security? We get it, that's why any payment information processed on our site is encrypted and secured with state-of-the-art SSL before they are transferred.
TAS is free and it will always be. An account is needed to collect some basic information (i.e., name, mobile phone number & email) from you to process your booking. Once a booking is made, you will receive notification via SMS and email. The driver will use your information to identify you during pick up.
Having an account will enable you to bypass the hassle of providing your information next time you want to use TAS to book a ride. You will also be able to make modifications to your booking, such as easily cancel a booking, request for refund and more.
You can deactivate your TAS account at any given time without any obligation.
To claim a lost property or item, you need to contact TAS. You can find the TAS contact information on your reservation confirmation email which includes the Business Name and Phone Number. You will be required to describe your lost property/item in details.
If you travelling from the airport the ride driver will use the flight details you provided during your booking to track your arrival situation. Our ride drivers are experienced in handling situations with early arrival or flight delayed. They constantly check the aviation flight update on your flight arrival situation and pick you up at the exact time of your arrival.
If your flight is cancelled and you won't be able to make the ride pick up time, you need to log in to your TAS account to cancel the booking.
To cancel a booking:
1. Log in to your TAS Account
2. Click on the Dashboard tab on the top-right corner of the page
3. Go to the My Booking History
4. Select the booking you want to Cancel
5. On the right hit the Cancel button.
There are different options during your booking such as choosing a preferred vehicle, choosing a wait and return trip (if you want the driver to return you to your pick up location), selecting a preferred tip percentage, paying with one of your saved credit card details and more.
At TAS we strive to give you the best service possible. Please feel free to rate your experience with us; we appreciate all of our customers!
You can also like our https://www.facebook.com/tacomaairportshuttle/ page or follow us on https://twitter.com/tacomashuttle to grow with us and get updates on our progress and expansion or leave some awesome feedback on yelp or Google about TAS .
Once you have successfully booked a ride, all booking information is transmitted accurately using data communication between TAS and the Driver. A driver is then assigned for Pick up.
In the event whereby the driver dispatched to pick you up cannot do so, you will receive a notification via SMS/Email informing you about the situation, and what to do here forth (cancel your booking to get full refund or re-book).
We evaluate our lead and ETA time thoroughly before approving their request to take on trips. All of our drivers are experienced and reliable with long track record of meeting and picking up passengers at scheduled time and this is the same guarantee we pass along to our customers.
To check the status of a booking, log in to your TAS Account, and then go to the Bookings menu. Your current/latest booking is always the first one on the list with the latest update.
All reported issues are properly addressed. We appreciate your concern and we are always striving to give you the best experience!
To report a bad experience or driver's misconduct:
1. Log in to your TAS Account
2. Click on Dashboard tab on the top-right corner of the page
3. Go to the My Booking History
4. Select the booking you want to report
5. On the right side, select Report Travel Issue
6. Write your complaint in the pop-up window and hit Send when you are done
The driver only needs your reservation number to identify you during the pick up. Your reservation number can be found in the booking confirmation email and SMS sent to you after your booking.
Here are different options to show the driver your voucher number:
1. You can print your reservation confirmation which you can easily carry with you and show it to the driver
2. The SMS that you receive upon confirmed booking also includes the reservation number
3. You can write down the voucher number from the email or SMS you received and give it to the driver
To view your past trips/bookings, log in to your TAS Account, go to the My Account tab and go to My Booking History. On the list of bookings you can search for a specific booking and get a detailed view of the trip.
To make changes on a current confirmed booking (such as pick up time, pick up/drop off destination, route, etc.) you need to login to your account or contact us directly to inform about the changes you would like to make on the booking (note, additional fees may be requested by the company).
You can find contact information on our website of reservation confirmation which includes the Business Name and Phone Number to call for issues and changes to your booking.
Please keep in mind that cancelling a booking may lead to a cancellation fee. To learn more about TAS Refund and Cancellation Policy, please click on the link below: https://tacomaairportshuttle.com/terms-conditions
To cancel a booking, please call the phone number on your reservation confirmation email or login to your TAS account and following the steps below:
1. Log in to your TAS Account
2. Click on the My Dashboard on top of the page
3. Go to the My Booking History
4. Select the booking you want to cancel
5. On the Options drop down menu, select one of the following Cancel / Re-Book
